StarDomain

Privacy Policy

Last updated: 2/3/2026

Privacy Policy


Effective Date: January 2026


This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our web hosting, domain registration, and related services.


1. Information We Collect


1.1 Information You Provide


Account Information:

  • Full name and contact details
  • Email address
  • Phone number
  • Billing address
  • Company name (if applicable)
  • Tax identification numbers (where required)

    • Payment Information:

  • Credit/debit card details (processed securely through payment processors)
  • Bank account information for wire transfers
  • PayPal or other payment service accounts
  • Billing history

    • Domain Registration Information:

  • WHOIS contact information (registrant, admin, tech, billing contacts)
  • Domain registration details
  • DNS configuration data

    • Support Communications:

  • Support ticket content
  • Live chat transcripts
  • Email correspondence
  • Phone call recordings (where disclosed)

    • 1.2 Information Collected Automatically


    Technical Data:

  • IP addresses
  • Browser type and version
  • Operating system
  • Device information
  • Time zone settings
  • Cookie data

    • Usage Data:

  • Pages visited on our website
  • Features used in control panel
  • Login timestamps
  • Service usage statistics
  • Error logs and diagnostics

    • Server Data:

  • Access logs
  • Error logs
  • Resource usage metrics
  • Bandwidth consumption

    • 1.3 Information from Third Parties


  • Domain registry data
  • Payment processor transaction data
  • Fraud prevention service data
  • Business verification services

    • 2. How We Use Your Information


    2.1 Service Provision

  • Processing orders and payments
  • Provisioning and managing hosting services
  • Registering and managing domain names
  • Providing technical support
  • Sending service-related notifications

    • 2.2 Service Improvement

  • Analyzing usage patterns
  • Developing new features
  • Optimizing server performance
  • Improving user experience

    • 2.3 Security and Fraud Prevention

  • Detecting and preventing fraud
  • Protecting against security threats
  • Monitoring for abuse
  • Enforcing our terms of service

    • 2.4 Legal Compliance

  • Meeting regulatory requirements
  • Responding to legal requests
  • ICANN compliance for domain registrations
  • Tax reporting obligations

    • 2.5 Communications

  • Service announcements
  • Technical alerts and notifications
  • Marketing communications (with consent)
  • Renewal reminders
  • Support responses

    • 3. Legal Basis for Processing (GDPR)


    We process your personal data based on:


  • **Contract Performance:** Processing necessary to provide our services
  • **Legal Obligation:** Processing required by law
  • **Legitimate Interests:** Business operations, security, fraud prevention
  • **Consent:** Marketing communications and cookies

    • 4. Information Sharing and Disclosure


    4.1 Service Providers

    We share information with trusted third parties who assist in operating our services:

  • Payment processors (Razorpay, Stripe, PayPal)
  • Domain registries and registrars
  • Data center providers
  • CDN providers
  • Email service providers
  • Customer support platforms

    • 4.2 Domain Registration

    For domain registrations, your WHOIS information is shared with:

  • ICANN (Internet Corporation for Assigned Names and Numbers)
  • Relevant domain registries
  • WHOIS lookup services (subject to privacy/proxy options)

    • 4.3 Legal Requirements

    We may disclose information when required by:

  • Court orders or legal process
  • Government or regulatory requests
  • Protection of our legal rights
  • Emergency situations involving safety

    • 4.4 Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.


    5. Data Security


    5.1 Security Measures

  • SSL/TLS encryption for data transmission
  • Encrypted data storage
  • Firewalls and intrusion detection systems
  • Regular security audits
  • Access controls and authentication
  • Employee security training

    • 5.2 Payment Security

  • PCI DSS compliance for payment processing
  • Tokenization of payment data
  • No storage of full credit card numbers

    • 5.3 Data Centers

  • Physical security measures
  • 24/7 monitoring
  • Biometric access controls
  • Environmental controls

    • 6. Data Retention


    6.1 Active Accounts

    We retain your data while your account is active and as needed to provide services.


    6.2 After Termination

  • Account data: Retained for 30 days post-termination
  • Billing records: Retained for 7 years (legal requirement)
  • Server logs: Retained for 90 days
  • Support tickets: Retained for 3 years

    • 6.3 Domain Data

    Domain registration data is retained according to ICANN and registry requirements.


    7. Your Rights


    7.1 Access and Portability

    You can access your personal data through your account control panel or by contacting support.


    7.2 Correction

    You can update your information through your account settings or by contacting support.


    7.3 Deletion

    You may request deletion of your personal data, subject to legal retention requirements.


    7.4 Restriction

    You may request restriction of processing in certain circumstances.


    7.5 Objection

    You may object to processing based on legitimate interests.


    7.6 Withdraw Consent

    Where processing is based on consent, you may withdraw consent at any time.


    7.7 GDPR Rights (EU Residents)

    EU residents have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.


    8. Cookies and Tracking


    8.1 Types of Cookies

  • **Essential Cookies:** Required for service functionality
  • **Analytics Cookies:** Help us understand usage patterns
  • **Preference Cookies:** Remember your settings
  • **Marketing Cookies:** Used for targeted advertising (with consent)

    • 8.2 Cookie Management

    You can manage cookie preferences through your browser settings or our cookie consent banner.


    8.3 Do Not Track

    We honor Do Not Track browser signals where technically feasible.


    9. International Data Transfers


    Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Privacy Shield certification (where applicable)
  • Adequacy decisions

    • 10. Children's Privacy


    Our services are not intended for children under 18. We do not knowingly collect personal information from children.


    11. Third-Party Links


    Our website may contain links to third-party sites. We are not responsible for their privacy practices.


    12. Changes to This Policy


    We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website.


    13. Contact Us


    Data Protection Officer:

    For privacy-related inquiries, please contact us through:

  • Support ticket system
  • Email: privacy@[yourdomain]
  • Contact form on our website

    • EU Representative:

    [If applicable, provide EU representative contact information]


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    *This Privacy Policy was last updated in January 2026.*

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