Refund Policy

Refund Policy

Effective Date: January 2026

We strive to provide excellent hosting and domain services. This Refund Policy outlines the terms and conditions for refunds across our various services.

1. Money-Back Guarantee

1.1 Shared Hosting

We offer a 30-day money-back guarantee on all shared hosting plans. If you're not satisfied within the first 30 days of your initial purchase, you may request a full refund of your hosting fees.

1.2 VPS Hosting

VPS hosting services include a 7-day money-back guarantee from the date of activation. Due to the dedicated resources allocated, the refund window is shorter than shared hosting.

1.3 Dedicated Servers

Dedicated servers include a 48-hour money-back guarantee from the time of server delivery. This limited window reflects the significant hardware and setup costs involved.

1.4 Reseller Hosting

Reseller hosting plans include a 30-day money-back guarantee similar to shared hosting.

2. Non-Refundable Services

The following services are NOT eligible for refunds under any circumstances:

2.1 Domain Registrations

Reason: Domain fees are paid to registries and are non-refundable once processed.

2.2 SSL Certificates

Reason: SSL certificates are issued by Certificate Authorities and cannot be "returned."

2.3 Add-On Services

2.4 Setup Fees

Any one-time setup fees are non-refundable once the service has been provisioned.

2.5 Administrative Fees

3. Refund Eligibility Requirements

To be eligible for a refund, you must meet ALL of the following criteria:

3.1 Time Frame

3.2 First-Time Purchase

The money-back guarantee applies only to:

3.3 Account Standing

Your account must be in good standing:

3.4 Payment Method

4. Partial Refunds

4.1 Hosting Upgrades

If you upgrade your hosting plan and later request a refund within the guarantee period, only the original plan price will be refunded.

4.2 Bundled Services

For packages that include multiple services (hosting + domain + SSL), only the refundable portions will be refunded. Domain and SSL costs will be deducted.

4.3 Promotional Pricing

5. Renewal Refunds

5.1 Auto-Renewal Refunds

If you forgot to cancel auto-renewal, you may request a refund within 48 hours of the renewal charge, provided:

5.2 Manual Renewals

Manual renewal payments are generally non-refundable once processed. Please verify your intent before completing renewal payments.

6. How to Request a Refund

6.1 Submit a Request

6.2 Required Information

6.3 Processing Time

7. Cancellation vs. Refund

7.1 Cancellation Without Refund

You may cancel services at any time without a refund. Services will remain active until the end of the paid period.

7.2 Immediate Cancellation

If you request immediate cancellation with a valid refund request, all services will be terminated immediately upon refund approval.

7.3 Data Retention

After cancellation:

8. Disputes and Chargebacks

8.1 Contact Us First

Please contact our billing department before filing a dispute with your payment provider. We're committed to resolving issues fairly.

8.2 Chargeback Policy

Filing a chargeback without first attempting to resolve the issue with us will result in:

9. Exceptions

9.1 Service Outages

Extended service outages may qualify for service credits as outlined in our SLA, rather than refunds.

9.2 Billing Errors

Billing errors on our part will be corrected and refunded promptly, regardless of the normal refund policy.

9.3 Special Circumstances

We may, at our sole discretion, offer refunds or credits outside of this policy in exceptional circumstances.

10. Contact Billing Support

For refund inquiries:

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*This Refund Policy was last updated in January 2026. We reserve the right to modify this policy at any time.*