How to Back Up and Restore Your Website

Regular backups protect you from data loss caused by hacking, accidental deletion, or software errors. This guide covers backup methods on {{COMPANY_NAME}} hosting.

Automatic Backups (JetBackup)

{{COMPANY_NAME}} hosting includes JetBackup for automated backups.

Accessing JetBackup in cPanel

1. Log in to cPanel.
2. Under Files, find JetBackup (or search for it).
3. Click to open.

[screenshot: JetBackup main dashboard in cPanel]

Restoring from JetBackup

#### Restore Full Account

1. In JetBackup, click Full Account Backups.
2. Select a backup date.
3. Click Restore.
4. Confirm the restoration.

#### Restore Individual Files

1. Click File Backups.
2. Select a backup date.
3. Navigate to the file/folder you want to restore.
4. Select it and click Restore Selected.

#### Restore a Database

1. Click Database Backups.
2. Select a backup date.
3. Select the database.
4. Click Restore.

#### Restore Email

1. Click Email Backups.
2. Select a backup date.
3. Select the email account.
4. Click Restore.

Tip: JetBackup restores are non-destructive — they add the backup data without removing current data (for file restores). Database restores replace the current database.

Downloading Backups

1. In JetBackup, select a backup date.
2. Click Download instead of Restore.
3. The backup file is prepared and you receive a download link.

Manual Backup Methods

Full Account Backup (cPanel)

1. Go to Files > Backup or Backup Wizard.
2. Click Download a Full Account Backup.
3. Select the backup destination (Home Directory).
4. Click Generate Backup.
5. Wait for the backup to complete, then download it.

Database Backup (phpMyAdmin)

1. Go to Databases > phpMyAdmin.
2. Select your database.
3. Click Export.
4. Select Quick and SQL format.
5. Click Go to download.

File Backup (File Manager or FTP)

1. Use File Manager to compress your `public_html` folder.
2. Download the ZIP file.
3. Or use FTP to download all files.

Backup Best Practices

1. Use JetBackup — it runs automatically (do not rely only on manual backups).
2. Download offsite — periodically download backups to your computer or cloud storage.
3. Test restores — occasionally restore a backup to a test location to verify it works.
4. Backup before changes — always backup before updating WordPress, plugins, or making code changes.
5. Keep multiple copies — JetBackup retains multiple backup points.

Warning: JetBackup is the ONLY backup method supported on {{COMPANY_NAME}} shared hosting. Do not use cPanel's built-in backup wizard or pkgacct for creating backups — use JetBackup.

Backup Frequency

Related Articles

• cPanel Hosting Features Overview
• How to Use File Manager in cPanel

Need help? Contact our support team at {{SUPPORT_URL}}/client/support.