How to Change Your Account Password

Keeping your {{COMPANY_NAME}} account password secure is one of the most important steps you can take to protect your domains, hosting services, and billing information. This guide walks you through the process of changing your password, setting a strong password, and what to do if you have forgotten your current one.

Why Change Your Password Regularly?

Changing your password periodically reduces the risk of unauthorized access to your account. You should consider updating your password if:

• You suspect someone else may have learned your password
• You used the same password on another website that was compromised in a data breach
• It has been more than 6 months since your last password change
• You shared your password temporarily with someone (e.g., a developer or colleague)
• You received a suspicious login notification from {{COMPANY_NAME}}

Tip: Never share your account password via email, chat, or phone. {{COMPANY_NAME}} support staff will never ask you for your password.

How to Change Your Password

Step-by-Step Instructions

1. Log in to the Client Portal at {{SUPPORT_URL}}/client
2. Click on your profile icon or name in the top-right corner of the page
3. Select Account Settings or My Profile from the dropdown menu
4. Scroll down to the Change Password section
5. Enter your Current Password in the first field
6. Enter your New Password in the second field
7. Re-enter your new password in the Confirm New Password field
8. Click Save Changes or Update Password

You will see a success message confirming that your password has been updated. You may be asked to log in again with your new password.

Choosing a Strong Password

A strong password should meet the following criteria:

Minimum Requirements

• At least 8 characters long (12 or more is recommended)
• Contains a mix of uppercase and lowercase letters
• Includes at least one number (0-9)
• Includes at least one special character (!@#$%^&*)

Best Practices

• Do not use common words or phrases (e.g., "password123", "admin2024")
• Do not include personal information such as your name, birthday, or domain name
• Use a password manager (such as Bitwarden, 1Password, or KeePass) to generate and store strong passwords
• Never reuse a password from another website or service

Tip: Consider using a passphrase — a string of random words — which is both secure and easy to remember. For example: "correct-battery-staple-ocean" is stronger than "P@ssw0rd!" and much easier to recall.

Forgot Your Password?

If you cannot remember your current password, you can reset it:

1. Go to the login page at {{SUPPORT_URL}}/client/login
2. Click Forgot Password? below the login form
3. Enter the email address associated with your {{COMPANY_NAME}} account
4. Click Send Reset Link
5. Check your email inbox (and spam/junk folder) for the password reset email
6. Click the reset link in the email — it will expire after 24 hours
7. Enter your new password and confirm it
8. Click Reset Password

Tip: If you do not receive the reset email within 5 minutes, check your spam or junk folder. If it is still not there, ensure you are using the correct email address or contact support.

After Changing Your Password

Once your password is changed:

• All other active sessions will be automatically logged out for security
• You will need to log in again on all devices (phone, tablet, other browsers)
• If you use any API integrations, update the credentials there as well
• Consider enabling Two-Factor Authentication (2FA) for additional security

Troubleshooting

• "Current password is incorrect" error? Make sure Caps Lock is off and you are typing the correct current password. If you have forgotten it, use the Forgot Password flow instead.
• Password reset link expired? Request a new one. Reset links are valid for 24 hours only.
• Not receiving the reset email? Verify the email address is correct. Check spam/junk folders. Contact support if the issue persists.
• Account locked after too many failed attempts? Wait 15-30 minutes and try again, or contact support for assistance.

Related Articles

• How to Enable Two-Factor Authentication (2FA)
• How to Navigate the Client Portal Dashboard

Need help? Contact our support team at {{SUPPORT_URL}}/client/support or email {{SUPPORT_EMAIL}}.