How to Configure Email on Android

This guide covers setting up your {{COMPANY_NAME}} email account on Android devices using the Gmail app and Samsung Email app -- the two most common email apps on Android.

Before You Begin

You will need:

• Your full email address (e.g., [email protected])
• Your email password
• Mail server: mail.yourdomain.com

Setup Using Gmail App

The Gmail app on Android supports third-party email accounts, not just Gmail addresses.

Step 1: Open Gmail Settings

1. Open the Gmail app.
2. Tap your profile icon (top right) or go to Settings.
3. Tap Add another account.

Step 2: Choose Account Type

1. Select Other from the list (not Google, Yahoo, or Outlook).
2. Enter your full email address and tap Next.

Step 3: Select Protocol

1. Choose Personal (IMAP) -- this is recommended.
2. Tap Next.

Step 4: Enter Password

1. Enter your email password.
2. Tap Next.

Step 5: Incoming Server Settings

1. Username: Your full email address
2. Password: Your email password
3. Server: mail.yourdomain.com
4. Port: 993
5. Security type: SSL/TLS
6. Tap Next.

Step 6: Outgoing Server Settings

1. SMTP Server: mail.yourdomain.com
2. Port: 465
3. Security type: SSL/TLS
4. Require sign-in: Checked
5. Username: Your full email address
6. Password: Your email password
7. Tap Next.

Step 7: Account Options

1. Set your sync frequency (e.g., every 15 minutes).
2. Optionally enable Notify me when email arrives.
3. Tap Next, then enter a display name and tap Next to finish.

Setup Using Samsung Email App

Samsung devices include a dedicated Email app (separate from Gmail).

1. Open the Email app.
2. If it is your first time, the setup wizard starts automatically. Otherwise, go to Settings > Add account.
3. Select Other.
4. Enter your email address and password.
5. Tap Manual Setup.
6. Select IMAP account.
7. Enter the incoming and outgoing server settings:

- Incoming: mail.yourdomain.com, Port 993, SSL/TLS

- Outgoing: mail.yourdomain.com, Port 465, SSL/TLS

1. Tap Sign In.
2. Set sync schedule and notifications.
3. Tap Done.

Tip: Samsung Email often auto-detects settings correctly. If it does, simply verify the server names and ports before proceeding.

Recommended Settings Summary

Troubleshooting

"Authentication failed" error:

• Verify your password is correct -- it is case-sensitive
• Ensure the username is your full email address (not just the part before @)
• Reset your email password in the control panel

"Cannot connect to server" error:

• Ensure you are connected to the internet (Wi-Fi or mobile data)
• Verify the server hostname and port numbers
• Try switching from SSL/TLS (port 465) to STARTTLS (port 587) for outgoing

Not receiving notifications:

• Check Android battery optimization settings -- exclude the email app from optimization
• Verify sync frequency is not set to Manual
• On Samsung, go to Settings > Apps > Email > Battery > Unrestricted

Sync issues (missing or delayed emails):

• Check your sync window (e.g., sync last 7 days vs. all time)
• Ensure mailbox is not over quota
• Force close and reopen the email app

Related Articles

• How to Configure Email on iPhone/iPad
• IMAP vs POP3: Which to Choose
• Incoming/Outgoing Mail Server Settings

Need help? Contact us at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.