Configuring Email Clients with Webuzo

Step-by-step instructions for configuring Webuzo-hosted email in popular clients.

Email Server Settings

IMAP (Recommended)

POP3

Same servers, incoming port 995 (SSL).

Microsoft Outlook

1. File > Add Account > enter email > Connect
2. If auto-config fails: Advanced options > Manual setup > IMAP
3. Incoming: mail.yourdomain.com, port 993, SSL
4. Outgoing: mail.yourdomain.com, port 465, SSL
5. Connect > enter password > Done

Tip: Uncheck "Require SPA". If sending fails, try port 587 with STARTTLS.

Gmail (Android)

1. Gmail app > profile > Add account > Other
2. Enter email > Personal (IMAP)
3. Enter password > incoming server settings (993/SSL) > outgoing (465/SSL)
4. Configure sync and name > Next

iPhone / iPad

1. Settings > Mail > Accounts > Add > Other > Add Mail Account
2. Enter name, email, password
3. Select IMAP
4. Incoming: mail.yourdomain.com, full email, password
5. Outgoing: same server, full email, password
6. Next > Save (even if verification shows delay)

Mozilla Thunderbird

1. Add Mail Account > enter name, email, password
2. Configure manually
3. Incoming: IMAP, mail.yourdomain.com, 993, SSL/TLS
4. Outgoing: SMTP, mail.yourdomain.com, 465, SSL/TLS
5. Username: full email for both
6. Re-test > Done

Windows Mail

1. Settings > Manage Accounts > Add > Other Account
2. Enter email, name, password
3. If auto fails: Advanced > enter server details (993 incoming, 465 outgoing, SSL)
4. Sign In

Troubleshooting

• "Authentication Failed" — Double-check credentials, try webmail first, reset password if unsure
• "Cannot Connect" — Verify server hostname, correct ports, SSL/TLS selected
• "Certificate Error" — SSL may be for server hostname, not your domain. Accept exception — connection is still encrypted.
• Not sending/receiving — Verify both incoming AND outgoing settings, enable SMTP authentication
• Going to spam — Configure SPF, DKIM, DMARC in DNS. Test at mail-tester.com.

Related Articles

• How to Create Email Accounts in Webuzo
• How to Manage Files in Webuzo

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