How to Configure Email on iPhone/iPad

This guide explains how to set up your {{COMPANY_NAME}} email account on your iPhone or iPad using the built-in iOS Mail app.

Before You Begin

Have the following ready:

• Your full email address (e.g., [email protected])
• Your email password
• Mail server: mail.yourdomain.com

Step-by-Step Setup (iOS 15 and Later)

Step 1: Open Mail Settings

1. Open the Settings app on your iPhone/iPad.
2. Scroll down and tap Mail.
3. Tap Accounts.
4. Tap Add Account.

Step 2: Choose Account Type

1. Tap Other (do not select Google, Yahoo, or iCloud).
2. Tap Add Mail Account.

Step 3: Enter Account Details

1. Name: Your display name (e.g., "John Smith")
2. Email: Your full email address (e.g., [email protected])
3. Password: Your email password
4. Description: A label for this account (e.g., "Work Email")
5. Tap Next.

Step 4: Select IMAP

1. At the top of the screen, tap IMAP (recommended over POP).

Step 5: Enter Server Settings

Incoming Mail Server:

• Host Name: mail.yourdomain.com
• User Name: Your full email address
• Password: Your email password

Outgoing Mail Server:

• Host Name: mail.yourdomain.com
• User Name: Your full email address
• Password: Your email password

1. Tap Next.

Step 6: Verify and Save

1. iOS will verify the settings. This may take 30-60 seconds.
2. If verification succeeds, tap Save.
3. Your email account is now configured and will appear in the Mail app.

Tip: If verification fails on the first attempt, tap Save anyway -- iOS sometimes shows a false error but the account works correctly.

Adjusting SSL and Port Settings

If the automatic verification fails, you may need to manually set ports:

1. Go to Settings > Mail > Accounts and tap your new account.
2. Tap your account name at the top.
3. Under Incoming Mail Server, tap Advanced:

- Use SSL: ON

- Server Port: 993

1. Go back and under Outgoing Mail Server, tap SMTP > tap your server:

- Use SSL: ON

- Server Port: 465

- Authentication: Password

1. Tap Done.

Setting Fetch Schedule

To control how often your iPhone checks for new email:

1. Go to Settings > Mail > Accounts > Fetch New Data.
2. Enable Push if available, or set a fetch schedule:

- Every 15 minutes -- Good balance of battery and timeliness

- Every 30 minutes -- Better battery life

- Manually -- Only checks when you open Mail

Troubleshooting

"Cannot Verify Server Identity" warning:

This appears when the SSL certificate does not match the hostname. Tap Continue to proceed, or use the exact server hostname from your welcome email.

"Cannot Get Mail" error:

• Verify your password is correct
• Check that your mailbox is not over quota
• Try toggling Airplane Mode on and off
• Delete the account and re-add it

Outgoing mail fails but incoming works:

• Go to the SMTP settings and ensure authentication is enabled
• Try changing the outgoing port to 587 with STARTTLS

Email notifications not appearing:

• Go to Settings > Notifications > Mail and ensure notifications are enabled
• Check that the Fetch schedule is not set to Manual

Related Articles

• How to Configure Email on Android
• IMAP vs POP3: Which to Choose
• Incoming/Outgoing Mail Server Settings

Need help? Contact us at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.