How to Create Your First Email Account

Once your email hosting is active, you can create email accounts through your hosting control panel. This guide walks you through the process in both cPanel and DirectAdmin.

Creating an Email Account in cPanel

1. Log in to cPanel -- Use the login link provided in your welcome email, or access it via your control panel URL.
2. Navigate to Email Accounts -- In the cPanel dashboard, find the Email section and click Email Accounts.
3. Click "+ Create" -- Click the Create button to start adding a new mailbox.
4. Choose a Username -- Enter the part before the @ symbol. For example, entering "info" creates [email protected].
5. Select the Domain -- If you have multiple domains, choose the correct one from the dropdown.
6. Set a Strong Password -- Use the password generator or create your own. A strong password should be at least 12 characters with uppercase, lowercase, numbers, and symbols.
7. Set Storage Quota -- Allocate storage for this mailbox. You can set a specific limit (e.g., 2048 MB for 2 GB) or choose Unlimited (up to your plan's per-mailbox limit).
8. Click "+ Create" -- Your email account is now ready to use.

Creating an Email Account in DirectAdmin

1. Log in to DirectAdmin -- Use the login URL from your welcome email.
2. Navigate to E-Mail Accounts -- Under the E-Mail Manager section, click E-Mail Accounts.
3. Click "Create Account" -- This opens the new account form.
4. Enter the Username -- Type the desired email prefix (e.g., "hello" for [email protected]).
5. Set Password -- Enter a strong password and confirm it.
6. Set Quota -- Enter the mailbox size limit in megabytes (e.g., 1024 for 1 GB).
7. Click "Create Account" -- The mailbox is immediately active.

Tips for Choosing an Email Username

• info@ -- General inquiries
• support@ -- Customer support
• sales@ -- Sales inquiries
• hello@ -- Friendly general contact
• yourname@ -- Personal professional email

Tip: Avoid using long or complex usernames. Keep it professional and easy to spell over the phone.

After Creating Your Account

Once your email account is created, you can:

1. Access Webmail -- Log in through the Roundcube webmail link in your control panel.
2. Configure an Email Client -- Set up Outlook, Thunderbird, or your phone's mail app using your server settings.
3. Set Up Email Forwarding -- Forward copies of incoming mail to another address if needed.
4. Create an Autoresponder -- Set up an automatic reply for new messages.

Troubleshooting

"Account already exists" error:

The username is already taken on this domain. Choose a different username or delete the existing account first.

Cannot log in after creating:

Wait 1-2 minutes for the account to propagate. Double-check the password -- it is case-sensitive.

Quota exceeded immediately:

Ensure you allocated enough storage. A quota of 0 MB will prevent any mail from being received.

Related Articles

• How to Access Webmail (Roundcube)
• Email Hosting Plans Overview
• Incoming/Outgoing Mail Server Settings

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