Setting Up Domain Forwarding

Domain forwarding (also called URL redirection) lets you automatically redirect visitors from one domain to another. This is useful when you own multiple domains and want them all to lead to your main website.

Types of Domain Forwarding

301 Redirect (Permanent)

A 301 redirect tells search engines and browsers that the domain has permanently moved to a new location.

• SEO benefit: Passes link equity (ranking power) to the destination URL
• Use when: You have permanently moved to a new domain, or you own alternate spellings/TLDs
• Example: Redirecting yourcompany.net to yourcompany.com

302 Redirect (Temporary)

A 302 redirect indicates a temporary move. Search engines will continue to index the original URL.

• SEO behavior: Does not pass link equity
• Use when: Running a temporary campaign, A/B testing, or seasonal redirects
• Example: Redirecting sale.yourcompany.com to a temporary landing page

Setting Up URL Forwarding

1. Log in to your {{COMPANY_NAME}} client portal at {{SUPPORT_URL}}
2. Navigate to Domains > My Domains
3. Click on the domain you want to forward
4. Select the Forwarding or URL Redirect tab
5. Enter the destination URL (include https://)
6. Choose the redirect type:

- 301 - Permanent for permanent redirects

- 302 - Temporary for temporary redirects

1. Choose forwarding mode:

- Redirect only — Browser URL changes to the destination

- Frame/Masking — Browser URL stays the same (not recommended for SEO)

1. Click Save Changes

Tip: Always include the full URL with protocol (e.g., https://www.example.com) as your destination.

Setting Up Email Forwarding

Email forwarding redirects emails sent to your domain to another email address.

1. Go to Domains > My Domains > select your domain
2. Click on the Email Forwarding tab
3. Enter the email prefix (e.g., info, contact, or * for catch-all)
4. Enter the destination email address
5. Click Add Forwarder

Tip: Use a catch-all (*) forwarder to ensure you receive emails sent to any address at your domain. Be aware this may increase spam.

DNS Propagation

After setting up forwarding, allow up to 24-48 hours for DNS changes to propagate globally. During this time, some visitors may not be redirected.

Troubleshooting

• Redirect not working: Clear your browser cache or test in an incognito window. DNS caching can show stale results.
• Redirect loop: Ensure the destination URL is not the same domain or does not redirect back to the source.
• SSL warning: If you are forwarding to an HTTPS site, ensure the source domain also has SSL or use a redirect-only (non-masking) mode.
• Email forwarding not received: Check the destination mailbox spam folder. Ensure MX records are pointed correctly.

Related Articles

• Domain Parking Guide
• Updating WHOIS Contact Info
• DNS Management Guide

Need help with domain forwarding? Contact {{COMPANY_NAME}} support at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.