eKYC for Indian Domains

The National Internet Exchange of India (NIXI) requires electronic Know Your Customer (eKYC) verification for .in domain registrations. This process helps verify the identity of domain registrants and ensures compliance with Indian regulations.

What Is eKYC?

eKYC (electronic Know Your Customer) is an online identity verification process. For .in domains, it confirms that the registrant is a legitimate individual or organization. This is part of NIXIs Registrant Authorization and Authentication (RAA) framework.

When Is eKYC Required?

eKYC verification may be required:

• At the time of new .in domain registration
• When changing the registrant contact information
• When transferring a .in domain to a new owner
• During periodic audits by NIXI
• For .ind.in domains (always required — restricted to Indian individuals)

Accepted Identity Documents

For Indian Individuals

For Indian Organizations

For International Registrants

Step-by-Step eKYC Process

Step 1: Access the eKYC Portal

1. Log in to your {{COMPANY_NAME}} client portal at {{SUPPORT_URL}}
2. Navigate to Domains > My Domains
3. Click on the .in domain requiring verification
4. Look for the eKYC Verification or Identity Verification banner/tab
5. Click Start Verification

Step 2: Select Verification Method

Choose from the available verification options:

• Aadhaar OTP verification — Fastest method; OTP sent to Aadhaar-linked mobile
• PAN verification — Verify using your PAN number and date of birth
• Document upload — Manually upload a scan of your identity document

Step 3: Submit Your Details

For Aadhaar verification:

1. Enter your 12-digit Aadhaar number
2. Click Send OTP
3. Enter the OTP received on your Aadhaar-linked mobile number
4. Click Verify

For PAN verification:

1. Enter your 10-character PAN number
2. Enter your full name as it appears on the PAN card
3. Enter your date of birth
4. Click Verify

For document upload:

1. Select the document type
2. Upload a clear, legible scan or photo (JPEG/PNG/PDF, max 5MB)
3. Ensure all four corners of the document are visible
4. Click Submit for Review

Step 4: Verification Status

• Aadhaar/PAN: Verification is typically instant (within seconds)
• Document upload: Manual review may take 1-3 business days

Tip: Aadhaar OTP verification is the fastest method. Keep your Aadhaar-linked mobile phone handy when starting the process.

Contact Profiles

Once you complete eKYC, a verified Contact Profile is created in your account. You can:

• Reuse the same verified profile for future .in domain registrations
• Create multiple contact profiles for different entities you manage
• View and manage profiles under Domains > Contact Profiles

Tip: Creating a verified contact profile before registering domains speeds up the registration process significantly.

Troubleshooting

• Aadhaar OTP not received: Ensure your mobile number is linked to Aadhaar. You can check at the UIDAI website. Wait 60 seconds before requesting a new OTP.
• PAN verification failed: Double-check that the name matches exactly as printed on the PAN card, including spelling and middle name.
• Document upload rejected: Ensure the image is clear, uncut, and in the accepted format. Blurry or partially visible documents will be rejected.
• Verification stuck in pending: Contact {{COMPANY_NAME}} support for manual review escalation.
• Domain suspended due to unverified eKYC: Complete the verification process immediately. The domain will be reactivated once verification is approved.

Related Articles

• Registering .in Domains
• Updating WHOIS Contact Info
• WHOIS Privacy Explained

Need help with eKYC verification? Contact {{COMPANY_NAME}} support at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.