How to Get GST Invoice for Your Payment
If you are a registered business in India, you need GST-compliant invoices to claim Input Tax Credit (ITC). This guide explains how to ensure your {{COMPANY_NAME}} invoices include your GSTIN and all required GST details.
Prerequisites
To receive a GST invoice, you need:
- An active {{COMPANY_NAME}} account
- A valid GSTIN (Goods and Services Tax Identification Number)
- Your company's registered business name (as per GST registration)
- Your company's registered address (as per GST registration)
Step 1: Add Your GSTIN to Your Profile
This is the most important step. Your GSTIN must be on file before making a payment.
- Log in to the {{COMPANY_NAME}} client portal.
- Navigate to My Account or Profile settings.
- Look for the Billing Information or Tax Information section.
- Enter your GSTIN (15-character alphanumeric code, e.g., 27AABCU9603R1ZM).
- Enter your Company Name exactly as registered with GST.
- Enter your Registered Address including state and PIN code.
- Click Save or Update.
Tip: Add your GSTIN as soon as you create your account, even before your first purchase. This ensures all future invoices are GST-compliant from the start.
Step 2: Make a Payment
Once your GSTIN is on file, make your payment normally through any supported payment method (credit card, debit card, UPI, net banking, etc.).
The system will automatically generate a GST-compliant Tax Invoice after the payment is confirmed.
Step 3: Download Your GST Invoice
- Go to Billing > My Invoices in your client portal.
- Find the invoice with the INV- prefix (Tax Invoice).
- Click on the invoice number to open it.
- Verify the following details are present:
- Your GSTIN
- Your company name and address
- {{COMPANY_NAME}}'s GSTIN
- SAC (Service Accounting Code)
- GST breakup (CGST + SGST for same-state, or IGST for inter-state)
- Total taxable value and total tax amount
- Click Download PDF to save the invoice.
GST Details on Your Invoice
A GST-compliant invoice from {{COMPANY_NAME}} includes:
| Field | Description |
|---|---|
| Supplier GSTIN | {{COMPANY_NAME}}'s GST registration number |
| Recipient GSTIN | Your GSTIN (as entered in your profile) |
| Invoice Number | Unique sequential number (INV- prefix) |
| Invoice Date | Date of issue |
| SAC Code | Service Accounting Code for the service type |
| Taxable Value | Amount before GST |
| CGST | Central GST (for intra-state supply) |
| SGST | State GST (for intra-state supply) |
| IGST | Integrated GST (for inter-state supply) |
| Total | Grand total including GST |
| Place of Supply | State as per your registered address |
CGST+SGST vs IGST
- CGST + SGST applies when the supplier and recipient are in the same state
- IGST applies when the supplier and recipient are in different states
The system determines this automatically based on your registered address.
Important Notes
Add GSTIN Before Payment
Your GSTIN must be added to your profile before making a payment. If you pay first and add your GSTIN later, the already-generated invoice may not include your GSTIN. Contact support if this happens.
Verify Your GSTIN Is Active
Ensure your GSTIN is active and not cancelled or suspended. The system validates the GSTIN format but may not verify its active status with the GST portal in real-time.
Company Name Must Match
The company name on your {{COMPANY_NAME}} account should match your GST registration. Mismatched names may cause issues with ITC claims.
Keep Invoices for 6 Years
Under GST law, businesses must retain invoices for a minimum of 6 years from the due date of the annual return. All invoices remain available in your {{COMPANY_NAME}} account, but we recommend downloading and storing them in your own records.
Troubleshooting
Invoice does not show my GSTIN:
- Verify your GSTIN is saved in your profile settings
- If the payment was made before adding your GSTIN, contact support for a revised invoice
GSTIN validation error:
- Ensure the GSTIN is exactly 15 characters
- Check for typos -- GSTIN format: 2 digits (state code) + 10 characters (PAN) + 1 digit + 1 character + 1 check digit
- Example: 27AABCU9603R1ZM
Wrong state on invoice:
- Update your registered address in your profile to match your GST registration
- Contact support if the invoice has already been generated with the wrong state
Need a credit note:
- If a service is cancelled or refunded, a GST-compliant credit note will be issued
- Contact support for credit note requests
Frequently Asked Questions
Can I get a GST invoice for past payments?
If your GSTIN was on file at the time of payment, the Tax Invoice already includes it. If not, contact support to request a revision.
Do all services attract GST?
Yes. All hosting, domain, and email services provided by {{COMPANY_NAME}} attract GST at the applicable rate (currently 18% for IT services in India).
Can I get a consolidated invoice for multiple services?
Each service generates its own invoice. Contact support if you need a consolidated statement for accounting purposes.
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Need help? Contact us at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.