How to Manage and Suspend Client Accounts

Managing your clients' hosting accounts is a core part of running a reseller hosting business. This guide covers how to modify, suspend, unsuspend, and terminate accounts in WHM.

Viewing All Client Accounts

1. Log in to WHM
2. Go to Account Functions > List Accounts
3. You will see a table showing domain name, username, package, disk/bandwidth usage, and account status
4. Use the search bar to quickly find specific accounts

Modifying an Account

To change a client's hosting package or resource limits:

1. Go to Account Functions > Modify an Account
2. Select the account from the dropdown
3. You can change: hosting package, disk space quota, bandwidth limit, max email accounts, max databases
4. Click Save to apply changes immediately

Suspending an Account

Suspending temporarily disables access without deleting data. Common reasons: non-payment, TOS violations, abuse reports, client requests.

How to Suspend

1. Go to Account Functions > Manage Account Suspension
2. Select the account
3. Enter a reason (for your records — client sees a generic suspension page)
4. Click Suspend

What Happens When Suspended

• Website displays a default suspension page
• Client cannot log in to cPanel
• Email accounts stop sending and receiving
• All data (files, databases, emails) is preserved
• DNS records remain in place

Customizing the Suspension Page

You can customize the suspension page to show your brand and contact information. Edit the template at /var/cpanel/webtemplates/ or ask {{COMPANY_NAME}} support for assistance.

Unsuspending an Account

1. Go to Account Functions > Manage Account Suspension
2. Select the suspended account
3. Click Unsuspend

The account reactivates immediately with all data intact.

Terminating an Account

Warning: Terminating permanently deletes all data including files, databases, emails, and DNS zones. This cannot be undone.

How to Terminate

1. Go to Account Functions > Terminate an Account
2. Select the account
3. Optionally check Remove the DNS zone
4. Type the account username to confirm
5. Click Terminate

Before Terminating

• Back up the client's data first
• Confirm the client is aware their account will be deleted
• Consider suspending instead if the client may return

Password Resets

If a client forgets their cPanel password:

1. Go to Account Functions > List Accounts
2. Click the + icon next to the account
3. Click Change Password
4. Enter and confirm the new password

Resource Usage Monitoring

Keep an eye on your clients' resource usage:

1. Go to Account Functions > List Accounts
2. Check the Disk Used and Bandwidth columns
3. For detailed stats, click on an account to view Account Summary

Clients approaching their limits should be notified and offered an upgrade.

Related Articles

• How to Create Client Accounts in WHM
• How to Create Hosting Packages in WHM
• How to Back Up and Restore Client Accounts

Need help? Contact our support team at {{SUPPORT_URL}}/client/support.