Setting Up Email Accounts in Plesk

Plesk makes it simple to create and manage professional email accounts for your domain on {{COMPANY_NAME}} Windows hosting. This guide walks you through creating email accounts, configuring email clients, and managing your mailboxes.

Creating a New Email Account

Step 1: Log in to Plesk

1. Navigate to your Plesk panel URL (provided in your welcome email)
2. Enter your username and password
3. Click Log In

Step 2: Navigate to Email

1. Click on Mail in the left sidebar
2. Select your domain from the list (if you have multiple domains)

Step 3: Create the Email Account

1. Click Create Email Address
2. Fill in the following fields:

- Email address: Enter the desired username (e.g., info, support, john)

- Password: Enter a strong password or click Generate for a random one

- Mailbox size: Set a quota or leave as unlimited (depending on your plan)

1. Click OK to create the account

Tip: Use strong passwords with at least 12 characters, including uppercase, lowercase, numbers, and special characters. This protects against brute-force attacks.

Accessing Webmail

After creating an email account, you can access it immediately via webmail:

1. Navigate to https://webmail.yourdomain.com or https://YOUR_SERVER:8443/webmail
2. Enter the full email address (e.g., [email protected]) and password
3. Click Log In

Plesk typically provides Roundcube or Horde as webmail clients.

Configuring Email in Desktop Clients

Use these settings to configure your email in Outlook, Thunderbird, or other email clients.

IMAP Settings (Recommended)

SMTP Settings (Outgoing)

POP3 Settings (Alternative)

Tip: Use IMAP instead of POP3 if you access email from multiple devices. IMAP keeps emails synchronized across all devices, while POP3 downloads and may remove them from the server.

Configuring Microsoft Outlook

Outlook 2019/2021/365

1. Open Outlook and go to File > Add Account
2. Enter your email address and click Advanced options
3. Check Let me set up my account manually
4. Select IMAP
5. Enter the incoming and outgoing server settings from the table above
6. Enter your password and click Connect

Outlook Mobile (iOS/Android)

1. Open the Outlook app
2. Tap Add Account
3. Enter your email address
4. Select IMAP when prompted
5. Enter the server settings
6. Sign in

Configuring on Mobile Devices

iPhone / iPad

1. Go to Settings > Mail > Accounts > Add Account
2. Select Other > Add Mail Account
3. Enter your name, email, password, and description
4. Select IMAP
5. Enter incoming and outgoing server details
6. Tap Save

Android (Gmail App)

1. Open Gmail and go to Settings > Add account
2. Select Other
3. Enter your email address
4. Select Personal (IMAP)
5. Enter your password
6. Enter incoming and outgoing server settings
7. Tap Next and complete setup

Managing Email Accounts in Plesk

Change Password

1. Go to Mail in Plesk
2. Click on the email address
3. Enter a new password in the Password field
4. Click OK

Set Mailbox Quota

1. Go to Mail > click the email address
2. Under Mailbox, set the size limit
3. Click OK

Enable Auto-Reply (Out of Office)

1. Go to Mail > click the email address
2. Click the Auto-Reply tab
3. Enable auto-reply and enter your message
4. Optionally set start and end dates
5. Click OK

Set Up Spam Filter

1. Go to Mail > click the email address
2. Click the Spam Filter tab
3. Enable the spam filter
4. Adjust the sensitivity level (default is usually fine)
5. Add trusted senders to the whitelist if needed
6. Click OK

DNS Records for Email

For email to work properly, ensure these DNS records are configured:

Setting Up SPF

SPF helps prevent email spoofing:

1. In Plesk, go to Websites & Domains > DNS Settings
2. Add a TXT record: v=spf1 a mx ~all

Setting Up DKIM

1. Go to Mail > Mail Settings
2. Select your domain
3. Enable DKIM email message signing
4. Click OK

Troubleshooting

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Need help with email setup? Contact our support team at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.