How to Update Nameservers for Your Domain

Nameservers tell the internet where your domain's DNS records are hosted. Updating nameservers is required when you move your website to a new hosting provider or start using a third-party DNS service.

What Are Nameservers?

Nameservers are the servers that hold your domain's DNS records (A, CNAME, MX, etc.). When someone visits your domain, their browser first contacts the nameservers to find out where your website is hosted.

Example nameservers:

ns1.yourhostingprovider.com
ns2.yourhostingprovider.com

Finding Your Nameservers

For {{COMPANY_NAME}} Hosting

Your nameservers are provided in:

1. Your welcome email when you sign up for hosting
2. Your hosting dashboard under Server Information
3. The cPanel or DirectAdmin sidebar under Server Details

Current Nameservers

Check what nameservers your domain currently uses:

nslookup -type=ns yourdomain.com

Or use an online tool like whatsmydns.net.

Updating Nameservers

Step 1: Log in to the Client Portal

1. Go to {{SUPPORT_URL}}/client
2. Log in with your credentials

Step 2: Navigate to Domain Management

1. Go to Domains in the main menu
2. Click on the domain you want to update
3. Click Nameservers or DNS Management

Step 3: Update the Nameservers

1. Select Use custom nameservers
2. Enter the new nameserver addresses:

- Nameserver 1: ns1.example.com

- Nameserver 2: ns2.example.com

1. Add additional nameservers if required (NS3, NS4)
2. Click Save or Update Nameservers

Step 4: Wait for Propagation

Nameserver changes take 2-48 hours to propagate worldwide. During this time:

• Your website may intermittently load from the old or new server
• Email delivery may be temporarily affected
• Do not make further DNS changes until propagation completes

Tip: Propagation usually completes within 2-4 hours for most regions. You can check propagation status at whatsmydns.net.

Common Scenarios

Moving to {{COMPANY_NAME}} Hosting

Update your domain nameservers to the {{COMPANY_NAME}} nameservers provided in your welcome email.

Using Cloudflare

If you want to use Cloudflare for CDN and DNS:

1. Sign up at cloudflare.com and add your domain
2. Cloudflare will provide you with two nameservers
3. Update your domain nameservers to the Cloudflare nameservers

Pointing to a Different Host

If you want to keep DNS management at your registrar but point the website elsewhere, use A records instead of changing nameservers.

Troubleshooting

Website Not Loading After Nameserver Change

• Wait at least 4-6 hours for propagation
• Clear your browser cache and DNS cache
• Verify the correct nameservers were entered (check for typos)
• Confirm your hosting account is active on the destination server

Email Stopped Working

• If you changed nameservers, your MX records are now managed by the new DNS provider
• Add your email MX records at the new DNS provider

Related Articles

• Managing DNS Records
• Domain Transfer Guide

Need help? Contact our support team at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.