Setting Up DNS for Website Builder
DNS translates your domain name into the IP address of your website server. Proper configuration ensures your domain correctly points to your Website Builder site.
DNS Basics
| Record Type | Purpose |
|---|---|
| A Record | Points domain to an IP address |
| CNAME | Points subdomain to another domain |
| TXT | Stores verification/authentication text |
| MX | Directs email to mail servers (not needed for Website Builder) |
TTL: Controls cache duration. Set to 300 before changes for fast propagation, increase to 3600 after.
Required DNS Records
- A Record: Name
@, Value = IP from Website Builder settings, TTL 3600 - CNAME Record: Name
www, Value = target from Website Builder settings, TTL 3600 - TXT Record (if required): Name
@, Value = verification string, TTL 3600
Step-by-Step Setup
- Get your DNS values from Website Builder > Settings > Domain
- Access your registrar's DNS panel
- Delete conflicting A/CNAME records for
@andwww - Add new A, CNAME, and TXT records with the provided values
- Verify propagation with whatsmydns.net
- Confirm in Website Builder > Settings > Domain > Verify
Keeping Email Working
Do NOT change or delete MX records when setting up Website Builder. MX records control email routing and are separate from website records. Keep existing SPF TXT records too.
Common Mistakes
| Mistake | Fix |
|---|---|
| Duplicate A records | Remove old, keep only new |
| CNAME on root domain | Use A record for root, CNAME only for www |
| Wrong IP address | Double-check from Website Builder settings |
| Changed nameservers instead of records | Restore nameservers, add individual records |
Nameservers vs. DNS Records
Option A (Recommended): Change individual A/CNAME records. Preserves existing MX and TXT records. Less disruptive.
Option B: Change nameservers entirely to {{COMPANY_NAME}}. Simpler but requires recreating all DNS records in the new panel.
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Need help? Contact our support team at {{SUPPORT_URL}}/client/support.