Your First Login to WHM — A Quick Tour

This guide gives you a quick walkthrough of the WHM (Web Host Manager) interface so you can orient yourself and start managing your reseller hosting account with confidence.

Logging In to WHM

Via {{COMPANY_NAME}} Client Portal

1. Log in at {{SUPPORT_URL}}/client
2. Go to Services > My Services
3. Click your reseller hosting plan
4. Click Login to WHM for automatic single sign-on

Via Direct URL

Navigate to https://your-server:2087 and enter your WHM username and password from your welcome email.

The WHM Dashboard

When you first log in, you will see the WHM home screen with a left-side navigation menu and a main content area. Here is what the key sections contain:

Account Functions

This is where you spend most of your time as a reseller:

• Create a New Account — Provision a new cPanel account for a client
• List Accounts — View all client accounts you have created
• Modify an Account — Change a client's package, resource limits, or settings
• Terminate an Account — Remove a client's account (use with caution)
• Suspend/Unsuspend an Account — Temporarily disable a client's account (e.g., for non-payment)

Packages

• Add a Package — Create hosting plans with defined resource limits
• Edit a Package — Modify existing packages
• Delete a Package — Remove unused packages

DNS Functions

• Add a DNS Zone — Create DNS zones for domains
• Edit DNS Zone — Modify existing DNS records
• Delete a DNS Zone — Remove DNS zones

Email

• View email routing for accounts under your management
• Manage email restrictions and settings

Server Information

• Server Status — View CPU, memory, and disk usage
• Show Bandwidth Usage — Monitor bandwidth consumption across all accounts

Key Tasks You Will Perform

Creating a Client Account

1. Navigate to Account Functions > Create a New Account
2. Fill in the domain, username, password, and email
3. Select a hosting package
4. Choose resource limits or use package defaults
5. Click Create

The client will receive their cPanel login credentials and can start managing their site.

Monitoring Resources

Click Server Information > Server Status to see:

• Current CPU load
• Memory usage
• Disk usage breakdown
• Number of accounts

This helps you understand whether you are approaching your reseller plan limits and need to upgrade.

Suspending an Account

If a client has not paid or violates your terms:

1. Go to Account Functions > Manage Account Suspension
2. Select the account
3. Enter a reason (visible to you only)
4. Click Suspend

The client will see a suspension notice when they try to access their website or cPanel.

Navigating Efficiently

WHM has a search bar at the top of the left menu. Type any keyword (like "create account" or "backup") to quickly jump to the right page. This is the fastest way to navigate WHM once you learn the feature names.

What Clients See vs. What You See

• You see WHM — The administrative panel where you manage all accounts
• Your clients see cPanel — Their individual control panel for managing their own website, email, databases, and files

Your clients cannot see other clients' accounts or your WHM panel. Each cPanel account is completely isolated.

Next Steps

Now that you are familiar with the WHM interface, we recommend:

1. Creating your first hosting package
2. Setting up a test account to explore the client experience
3. Configuring private nameservers for white-label branding

Related Articles

• Getting Started with Reseller Hosting
• How to Create Hosting Packages in WHM
• How to Create Client Accounts in WHM

Need help? Contact our support team at {{SUPPORT_URL}}/client/support.