How to Transfer Your Domain to {{COMPANY_NAME}}

Transferring your domain to {{COMPANY_NAME}} gives you centralized management of your domain and hosting in one place. The transfer process typically takes 5-7 days.

Before You Start

Ensure the following:

1. Domain is at least 60 days old — ICANN policy prevents transfers within 60 days of registration or previous transfer
2. Domain is unlocked — Disable the transfer lock at your current registrar
3. You have the Auth/EPP Code — Obtain this from your current registrar
4. Admin email is accessible — Transfer approval emails are sent to the WHOIS admin contact
5. Domain is not expired — Renew at your current registrar if it is about to expire

Transfer Steps

Step 1: Prepare at Your Current Registrar

1. Log in to your current registrar
2. Unlock the domain (disable transfer lock)
3. Get the Auth/EPP Code
4. Ensure WHOIS privacy is disabled (some registrars hide the admin email)

Step 2: Initiate Transfer at {{COMPANY_NAME}}

1. Go to {{SUPPORT_URL}}
2. Search for your domain name
3. Select Transfer (not Register)
4. Enter the Auth/EPP Code
5. Select the transfer period (transfers include 1 year extension)
6. Complete checkout and payment

Step 3: Approve the Transfer

1. You will receive an approval email at the WHOIS admin email address
2. Click the approval link in the email
3. Confirm the transfer

Tip: Check your spam/junk folder for the approval email. It is sent by the registry, not by {{COMPANY_NAME}}.

Step 4: Wait for Completion

• The transfer typically completes within 5-7 days
• Some transfers complete within 24 hours if approved promptly
• You can check the transfer status in your client portal

Step 5: Verify and Configure

Once the transfer completes:

1. Log in to the {{COMPANY_NAME}} Client Portal
2. Go to Domains — your domain will be listed
3. Update nameservers if needed
4. Configure DNS records
5. Enable domain lock for security

What Transfers Include

• 1 year extension — Your domain expiry date is extended by 1 year
• Full DNS management — Manage all records from your dashboard
• Domain lock — Enabled by default after transfer
• Auto-renewal — Available for future renewals

Transfer Pricing

Domain transfers are priced at the standard annual renewal rate for each TLD. The transfer fee includes 1 year of registration.

Troubleshooting

Transfer Rejected

• Verify the Auth Code is correct (case-sensitive)
• Ensure the domain is unlocked
• Check the domain is not within the 60-day lock period
• Ensure the domain is not expired

Approval Email Not Received

• Check spam/junk folders
• Verify the WHOIS admin email is correct
• Disable WHOIS privacy at the current registrar
• Contact support if needed

Transfer Taking Too Long

• If not approved within 5 days, the transfer auto-completes (for most TLDs)
• Check with your current registrar if they are blocking the transfer

Related Articles

• How to Get Your Auth Code
• Understanding Domain Lock

Need help? Contact our support team at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.