How to Add or Change Your Payment Method

{{COMPANY_NAME}} accepts payments through Razorpay, supporting a wide range of payment methods. This guide explains how payments work and how to manage your preferences.

Available Payment Methods

{{COMPANY_NAME}} supports the following payment methods through Razorpay:

How Payments Work

{{COMPANY_NAME}} uses a pay-per-invoice model:

1. An invoice is generated (PI-XXXX).
2. You click Pay Now on the invoice.
3. Select your preferred payment method on Razorpay.
4. Complete the payment.

Tip: You choose your payment method at the time of each payment. There is no stored payment method or automatic charging.

Paying an Invoice

1. Log in at {{SUPPORT_URL}}.
2. Go to Invoices.
3. Click an unpaid invoice.
4. Click Pay Now.
5. On the Razorpay screen, select your preferred method.
6. Complete payment.

[screenshot: Razorpay payment method selection screen]

Auto-Pay / Recurring Payments

Currently, {{COMPANY_NAME}} does not automatically charge saved cards or bank accounts. Each invoice requires manual payment.

Tips for Timely Payments

• Enable email notifications to receive invoice alerts.
• Pay invoices as soon as you receive the email.
• Set calendar reminders for renewal dates.
• Check the portal regularly for pending invoices.

Tip: Most services generate renewal invoices 14-30 days before the due date, giving you plenty of time to pay.

Troubleshooting

Payment Method Not Available

• Razorpay availability depends on your bank and region.
• Try an alternative method (e.g., UPI instead of net banking).
• Contact your bank if a specific method is failing.

UPI Payment Not Going Through

• Ensure your UPI app is updated.
• Check UPI daily limits with your bank.
• Try a different UPI app.

Related Articles

• How to Pay an Invoice via Razorpay
• How to Pay via UPI / Net Banking / Credit Card

Need help? Contact our support team at {{SUPPORT_URL}}/client/support.