How to Access Webmail (Roundcube)
Webmail allows you to access your email from any web browser without installing an email client. {{COMPANY_NAME}} provides Roundcube as the default webmail application. This guide shows you how to access and log in.
Ways to Access Webmail
Method 1: Direct URL Access
Open your web browser and go to:
https://mail.yourdomain.com or https://yourdomain.com/webmail
Replace "yourdomain.com" with your actual domain name.
Method 2: Via cPanel
- Log in to your cPanel account.
- In the Email section, click Email Accounts.
- Find the email account you want to access.
- Click the Check Email button next to the account.
- Select Roundcube from the webmail application list.
- You will be logged in automatically (SSO -- Single Sign-On).
Method 3: Via DirectAdmin
- Log in to your DirectAdmin account.
- Go to E-Mail Accounts under the E-Mail Manager section.
- Click on the email account.
- Click the Webmail link or access it via the Roundcube option.
- You will be logged in automatically.
Logging In
When accessing webmail via the direct URL, you will see a login page:
- Username: Enter your full email address (e.g., [email protected])
- Password: Enter your email password
- Click Login
Tip: Bookmark the webmail URL for quick access in the future. You can also add it as a shortcut on your phone's home screen for mobile access.
First-Time Setup
After your first login, consider these initial settings:
- Set your display name: Go to Settings > Identities and update your name and organization.
- Create a signature: Add a professional email signature (see our signature guide).
- Set language and timezone: Go to Settings > Preferences > User Interface to set your preferred language and time zone.
- Check folder subscriptions: Go to Settings > Folders to manage which folders appear in the sidebar.
Roundcube Interface Overview
The Roundcube interface has three main areas:
- Left sidebar: Your email folders (Inbox, Drafts, Sent, Junk, Trash, and custom folders)
- Message list: Shows emails in the selected folder
- Reading pane: Displays the content of the selected email (can be positioned below or to the right)
Key Shortcuts
| Shortcut | Action |
|---|---|
| N | Compose new message |
| R | Reply to message |
| F | Forward message |
| A | Reply all |
| D | Delete message |
| S | Send message (in compose) |
Mobile Access
Roundcube has a responsive design that works on mobile browsers. Simply visit the webmail URL on your phone or tablet browser. However, for the best mobile experience, we recommend setting up a native email app:
Troubleshooting
"Login failed" error:
- Verify your email address and password are correct
- Clear your browser cache and cookies
- Try a different browser or incognito/private window
- Reset your password in the control panel if needed
Webmail page not loading:
- Check that your domain's DNS is pointing to the correct server
- Try accessing via the control panel SSO method instead
- Clear your browser cache
Session expired frequently:
- This is normal after a period of inactivity
- Check Settings > Preferences > User Interface > Refresh to adjust the auto-refresh interval
Related Articles
- Roundcube Webmail Features Guide
- How to Set Up Email Signature in Webmail
- How to Create Your First Email Account
Need help? Contact us at {{SUPPORT_EMAIL}} or open a ticket at {{SUPPORT_URL}}.