Checkout Process Step-by-Step Guide
This guide walks you through the complete {{COMPANY_NAME}} checkout process, from reviewing your cart to receiving your order confirmation.
Step 1: Review Your Cart
Before proceeding to payment, review everything in your cart:
- Click the Cart icon or navigate to the checkout page
- Verify each item:
- Product/Service — Correct hosting plan or domain
- Billing Cycle — Monthly, annually, etc.
- Price — The amount for each item
- Remove any unwanted items by clicking the Remove button
- Adjust quantities or billing cycles if needed
Tip: Double-check domain names for typos before proceeding. Domain registrations cannot be changed once completed.
Step 2: Apply a Coupon Code
If you have a promotional coupon:
- Look for the Coupon Code or Promo Code field
- Enter your coupon code exactly as provided (codes are case-sensitive)
- Click Apply
- The discount will be reflected in your order total
Note: Some coupons may only apply to specific products or billing cycles. If a coupon does not apply, check the terms of the promotion.
Step 3: Confirm Contact Details
Your order requires valid contact information:
- Name — Your full legal name or business name
- Email — A valid email where you can receive order confirmations and invoices
- Phone Number — A reachable phone number
- Address — Your billing address including city, state, and PIN code
- GST Number (optional) — If you have a GSTIN, enter it here for proper tax invoicing
Tip: If your contact details are already saved in your profile, they will be pre-filled. Update them from Account Settings if anything has changed.
Step 4: Select Payment Method
{{COMPANY_NAME}} accepts payments through Razorpay, which supports:
- UPI — Google Pay, PhonePe, Paytm, BHIM, and any UPI app
- Net Banking — All major Indian banks
- Credit Card — Visa, Mastercard, American Express, RuPay
- Debit Card — Visa, Mastercard, RuPay debit cards
- Wallets — Select digital wallets
Click on your preferred payment method to proceed.
Step 5: Complete Payment
For UPI:
- Enter your UPI ID or scan the QR code
- Approve the payment in your UPI app
- Wait for confirmation (do not close the browser window)
For Net Banking:
- Select your bank from the list
- You will be redirected to your bank's secure login page
- Authenticate and approve the transaction
- You will be redirected back to {{COMPANY_NAME}}
For Credit/Debit Card:
- Enter your card number, expiry date, and CVV
- Complete 3D Secure authentication if prompted
- Wait for the transaction to process
Tip: Do not close your browser or press the back button during payment processing. This can result in duplicate charges or failed transactions.
Step 6: Order Confirmation
After successful payment:
- You will see an Order Confirmation page with your order number
- A Proforma Invoice (PI-) will be generated immediately
- A Tax Invoice (INV-) will be generated once payment is verified
- Confirmation emails will be sent to your registered email address
- Your services will begin provisioning automatically
What Happens Next?
- Hosting plans are provisioned within 1-5 minutes
- Domain registrations complete within 1-15 minutes
- SSL certificates are issued after DNS propagation (1-4 hours)
- You will receive welcome emails with login credentials and setup instructions
Troubleshooting
- Payment failed? Try a different payment method. If using UPI, ensure sufficient balance and that your UPI app is updated.
- Amount deducted but order not confirmed? Do not attempt payment again. The amount will be auto-refunded within 5-7 business days, or contact support with the transaction reference.
- Did not receive confirmation email? Check your spam/junk folder. Ensure your email address is correct in your profile.
- Order stuck in Pending? This usually means payment verification is in progress. Wait 15 minutes and check your invoice status.
Related Articles
- Understanding Your Invoice (PI vs INV)
- How to Pay an Invoice via Razorpay
- What to Do If Payment Shows Pending
Need help? Contact our support team at {{SUPPORT_URL}}/client/support.